Privacy Policy

Privacy Policy

Last Updated: 1 Oct 2025

VertexDNA, operated by PTCLAB DNA Testing Singapore, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

  1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal identification details (name, email address, phone number, mailing address).
  • Testing-related information (sample details, family relationship data, pet details, or other information you provide to us).
  • Payment details (where applicable).
  • Technical information (IP address, browser type, and cookies for site analytics).
  1. How We Use Your Information

Your personal data will be used only for purposes directly related to the services we provide, including:

  • Processing and managing your DNA testing requests.
  • Communicating with you about appointments, results, or inquiries.
  • Coordinating laboratory analysis with our accredited testing partners.
  • Maintaining internal records and ensuring compliance with legal obligations.
  • Improving our services and website experience.
  1. Disclosure of Data

We do not sell or rent your personal data to third parties. Your information may only be disclosed to:

  • Accredited laboratories and authorized staff involved in testing and reporting.
  • Legal or regulatory authorities, where required by law.
  • Service providers engaged by us (such as couriers for sample transport), strictly for fulfilling service-related purposes.
  1. Data Security

We implement reasonable security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized personnel only.

To safeguard your account and sensitive information, we may request additional forms of identity verification before processing certain requests.

  1. Data Retention

We will retain your personal data only for as long as it is necessary to fulfil the purposes outlined above, or as required by applicable laws and regulations in Singapore.

  1. Your Rights

Under the PDPA, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate or incomplete personal data.
  • Withdraw consent for the collection, use, or disclosure of your personal data, subject to legal or contractual restrictions.

Requests can be made by contacting us at:
📧 info@vertexdnatest.com

  1. Cookies & Website Usage

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features of the website may not function properly as a result.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

  1. Contact Us

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact us at:

VertexDNA (Operated by PTCLAB DNA Testing Singapore)
📧 Email: info@vertexdnatest.com
📱 WhatsApp: +65 85098758