Refunds are subject to VertexDNA’s discretion and may incur administrative, courier, messenger, or handling fees. Deposits are non-refundable. Refunds will not be issued once services have been completed.

You have the option to request a refund before testing begins. However, a S$50 administrative fee will be applied, along with additional fees as outlined below:

• For onsite sample collection, if a VertexDNA sample collector is in transit or has arrived at the collection location, a charge of S$100 will be levied.
• No refunds will be provided for sample collection at the office in case of no-show or absence of advanced notice.
• No refunds will be given for sample collections that have already been conducted.
• Kit deposits are non-refundable.
• If kits or samples have been shipped, a courier fee will be charged. The minimum courier charge is S$10, varying based on the destination country.
• Credit card payments will incur a 3% charge.
• In the event that a blood re-draw is required for NIPT or NIPPs tests and you fail to provide a new blood sample within 2 weeks of notification, the test will be deemed canceled, and no refunds will be issued.